Repairs
What repairs do you currently offer?
We currently focus on phone screen replacement and battery replacement.
Do I need a quote first?
Yes. Send the exact phone model and the issue you are experiencing. We will confirm parts availability and provide a quote before work begins.
How long does a repair take?
Timing depends on the model, repair type and parts availability. We will confirm an estimated turnaround time with your quote.
Pre-owned devices
How are pre-owned devices described?
Each listing states the device condition, included accessories and any known cosmetic wear or limitations. Please read the individual listing before ordering.
Do you deliver across New Zealand?
Yes. GearByte delivers within New Zealand. Auckland pickup is available by arrangement after confirmation.
What if I have a warranty or return issue?
Please contact us with your order number or repair invoice and a clear description of the issue. See our Warranty & Support and Returns & Refunds pages for more information.