Pre-owned electronics
If you change your mind about a pre-owned item, contact us within 7 calendar days of delivery. To be eligible for a change-of-mind return, the item must be unused after receipt and returned in the same condition with the supplied accessories and packaging where applicable. Return shipping for change-of-mind returns is the customer’s responsibility.
Faulty or not as described
If an item is faulty, damaged in transit or materially different from its listing, contact us as soon as possible with your order number and details of the issue. We will assess the appropriate remedy in accordance with applicable New Zealand consumer law.
Repair services
If you experience a problem after a repair, contact us with the repair invoice, device model and a clear description of the issue. Repair-related concerns are assessed based on the work performed, the part supplied and the circumstances of the device.
Before returning anything
Please contact GearByte before sending an item back so the return can be identified and handled correctly.