Pre-owned device support
Warranty coverage for a pre-owned device is stated on the individual product listing. If a fault develops, contact GearByte with your order number, device details and a clear description of the issue.
Repair support
If you have a concern after a repair, contact us with your invoice, phone model and a description of the problem. We will assess whether the issue relates to the repair work or replacement part and advise the next step.
What is generally not covered
Warranty or repair support does not normally cover new accidental damage, misuse, liquid damage, unauthorised repair or modification, or faults unrelated to the original repair or supplied product.
New Zealand consumer rights
Nothing on this page limits any rights or remedies you may have under applicable New Zealand consumer law.