Change-of-mind returns
You may request a change-of-mind return within 7 calendar days after the order is delivered or collected. Email gearbyte2026@gmail.com before sending anything back and include your order number and reason for the return.
To qualify, the product must be unused, uninstalled, unregistered, unactivated and in resalable condition, with all original packaging, accessories, manuals, labels and seals intact. We may ask for photographs before approving the return.
The customer is responsible for return delivery costs and for packaging the item securely. Original delivery charges are not refundable for a change-of-mind return. Products sent back without prior return authorisation will not be accepted.
Items not eligible for change-of-mind return
- Products that have been activated, registered or linked to an account
- Products that have been used, fitted or installed
- Clearance products identified as final sale
- Items returned incomplete, damaged, altered or without the original packaging and accessories
Faulty, damaged, incorrect or not-as-described items
Contact us as soon as possible at gearbyte2026@gmail.com. Include your order number, a clear description of the issue, and photographs or video where useful. Please do not return the product until we provide instructions.
We may ask you to complete reasonable troubleshooting or arrange an inspection. After the issue has been assessed, GearByte will confirm the appropriate remedy. If the claim is accepted, GearByte will arrange or reimburse reasonable return-delivery costs where applicable.
Refurbished and pre-owned products
Refurbished and pre-owned products include a 3-month GearByte warranty. The listing states the available condition information, included accessories and known cosmetic wear or limitations. A condition or limitation clearly disclosed before purchase is not treated as a product fault.
Refunds
Approved refunds are issued to the original payment method after the returned product has been received and inspected. GearByte normally processes an approved refund within 5 business days, but your bank or payment provider may take additional time to display it.