Order processing
In-stock orders are normally processed and dispatched within 1–2 business days. Orders are not dispatched on weekends or New Zealand public holidays.
If an item is unexpectedly unavailable, we will contact you as soon as possible with an updated timeframe. You may choose to wait, select an alternative product, or cancel the affected item for a refund.
New Zealand delivery
We currently deliver within New Zealand only.
Standard delivery usually takes 1–2 business days after dispatch. Delivery times are estimates and may be longer for rural addresses, during public holidays or because of courier delays.
- Standard non-rural New Zealand delivery: NZ$10 for orders under NZ$129.
- Free standard shipping: orders of NZ$129 or more to non-rural New Zealand addresses, subject to the exclusions below.
Rural delivery
Rural deliveries incur an additional surcharge. If checkout does not identify the rural address or calculate the surcharge, we will contact you before dispatch.
Due to freight limitations, we cannot currently deliver individual items weighing more than 25 kg to rural addresses.
Heavy and bulky items
Free shipping does not apply to bulky or heavy products, including individual items weighing more than 12.5 kg.
Please contact us before ordering a heavy or bulky item so that we can confirm delivery availability and provide a freight quote.
Signature service
Orders valued under NZ$250 are normally sent using a non-signature courier service. If you require signature delivery, please request it in the order notes at checkout. An additional fee may apply.
Auckland pickup
Auckland pickup is available by arrangement. Please wait for confirmation that your order is ready and for the pickup instructions before travelling. GearByte is not a walk-in retail location.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.
Delivery address
Please check the delivery address before completing checkout. If an order is returned or needs to be redirected because the supplied address was incomplete or incorrect, the customer may need to pay the additional delivery cost.
Delayed, missing or damaged deliveries
If a parcel is delayed, missing, or arrives damaged, email gearbyte2026@gmail.com with your order number. For damage, include photographs of the product, packaging and shipping label, and retain all packaging while we investigate the issue with the carrier.
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable law.