Products and compatibility
How do I check whether a diagnostic tool supports my vehicle?
Start with the Vehicle Coverage Checker and select the manufacturer resource for the exact tool. Confirm the vehicle year, make, model, engine, system and required function. Coverage can vary by product and software version.
Are all products held in Auckland?
Not necessarily. Each product page should show whether an item is in stock or available as a special order. In-stock orders are normally processed within 1–2 business days. Special-order products usually take about two weeks to arrive, unless a different estimate is shown on the product page.
Orders, delivery and pickup
Where do you deliver?
GearByte delivers within New Zealand only. Standard non-rural delivery is $10, or free on eligible orders over $129. Rural, heavy and bulky items may incur an additional charge; the available rate is shown at checkout or confirmed before dispatch.
Can I collect an order in Auckland?
Yes, Auckland pickup is available by arrangement for eligible in-stock orders. Wait for collection confirmation before travelling, as GearByte is not a walk-in retail store.
Returns and warranty
Can I return an item because I changed my mind?
An eligible change-of-mind return may be requested within 7 calendar days of delivery or collection. The item must remain unused, uninstalled, unregistered and unactivated, with its original packaging and accessories. Activated, registered or account-linked diagnostic products are not eligible for a change-of-mind return. See the Returns & Refunds page for full conditions.
What warranty does GearByte provide?
New products include a 12-month GearByte warranty. Refurbished and pre-owned products include a 3-month GearByte warranty, unless a longer period is stated on the product page. See Warranty & Product Support for the claim process and exclusions.