Products and compatibility
How do I know whether a diagnostic tool supports my vehicle?
Send the year, make, model, engine and exact function you need. Vehicle coverage can vary by control module and software version, so a specific compatibility check is more useful than relying on a generic vehicle list.
Are all products held in stock?
Availability is shown on the product page where possible. If timing is important, contact us before ordering and we will confirm the current status.
Orders, delivery and pickup
Where do you deliver?
GearByte serves customers across New Zealand. Available delivery methods and charges are displayed at checkout.
Can I collect an order in Auckland?
Pickup may be available by prior arrangement. Wait for confirmation before travelling, as this is not a walk-in retail location.
Refurbished & pre-owned electronics
How is the condition described?
Each listing includes the available condition details, included accessories and any known issues. Contact us before ordering if you need clarification about a specific item.
Can I inspect a pre-owned device before buying?
Ask before ordering or arranging collection. Inspection availability depends on the item and collection arrangements.
Returns and support
What if I ordered the wrong item?
Contact us before returning anything. Eligibility depends on the product condition, packaging and the reason for return. Please check the store returns and warranty policy before ordering.