EcoFlow FAQs

How do I choose a portable power station?

Check both the output in watts and the battery capacity in watt-hours. Compare the product specifications with the running and startup power required by your devices. Actual runtime depends on the load, conversion losses and operating conditions.

Are all solar panels and extra batteries compatible?

No. Compatibility depends on the exact power station, input specifications, connections and supported accessories. Check the relevant product pages and contact us if you are unsure.

Which condition am I buying?

The current range is listed as new. Any pre-owned EcoFlow item will be clearly identified on its individual listing, with condition and included accessories described.

What currency are the prices in?

Prices are shown in New Zealand dollars. Delivery charges and available options are shown at checkout.

Can I collect my order?

Auckland pickup is by arrangement. Wait for confirmation before travelling.

How do I get help?

Contact GearByte with your product link or order number.